Our Love It or Leave It Money Back Guarantee :

21-Day Loose Stone Return Window

We want you to love your purchase. If you're not completely satisfied with your loose stone, you may request a return within 21 days of receiving your delivery.

To be eligible for a return:

• You must contact us and request a return within 21 days of receiving your order.

• The returned item must be received by Altura Diamonds within the same 21 day period.

• The stone must be unworn, unaltered, undamaged, and in its original condition.

• All original grading certificates must be included.

• Returns received after the 21 day return window cannot be accepted.

Loose stones that are set, mounted, or incorporated into any ring, necklace, bracelet, earrings, pendant, or other custom or made-to-order jewelry are no longer considered loose stones and are not eligible for return under the Loose Stone Return Policy. Removing a stone from finished jewelry does not restore its eligibility for return.

Free Return Allowance

Each customer is eligible for one complimentary loose stone return within any rolling 60 day period.

Additional Returns

If more than one loose stone return is requested within the same 60 day period, a $50 restocking fee will be deducted from the refund for each additional returned loose stone.

Return Authorization & Shipping

Please contact us to request a Return Merchandise Authorization (RMA) before sending anything back.

For approved returns, Altura Diamonds will provide a complimentary prepaid return shipping label to help make the return process as simple as possible.

To ensure your return is properly insured and trackable, please use the return label provided by Altura Diamonds and follow the instructions included with your return authorization.

Returned items must be received within the applicable return window.

Returned Item Condition & Inspection

All returned loose stones are inspected upon receipt.

To qualify for a refund, the stone must be returned in the same condition in which it was shipped, with no chips, scratches, abrasions, alterations, or other damage.

If a returned stone shows damage or alteration that was not present at the time of shipment, the return will not be accepted and no refund will be issued. The stone will be returned to the customer.

Altura Diamonds may use grading reports, pre-shipment quality control records, photographs, video, or magnified inspection imagery when evaluating the condition of a returned stone.

Refund Processing

Once the returned item has been received, inspected, and approved for return, customers may choose either a refund to their original form of payment or store credit.

Approved refunds are typically processed within 3 to 5 business days following inspection, although financial institutions may require additional time to post funds to an account.

Rings, Bracelets, Earrings & Custom-Made Jewelry

All rings created through our Ring Builder or custom design process are handcrafted specifically for you based on your selected diamond, setting, metal, ring size, and other design preferences. Because each piece is made to order and approved prior to production, all ring and custom jewelry sales are final and are not eligible for return, exchange, or cancellation once production has begun.

Any diamond or gemstone incorporated into custom or made-to-order jewelry becomes part of the final-sale piece and is not separately returnable under our Loose Stone Return Policy. Removing the stone from the finished jewelry does not make it eligible for return.

Diamond bracelets and earrings are also considered final sale and are not eligible for return or exchange. We encourage you to carefully review the product details, metal selection, diamond type, size, carat weight, and other available options before placing your order.

We stand behind the quality of our craftsmanship. Every ring, bracelet, and pair of earrings includes a one-year workmanship warranty covering manufacturing defects from the date of delivery. If a manufacturing issue arises during the warranty period, we will repair or replace the affected component at no charge. This warranty does not cover normal wear and tear, accidental damage, loss of stones due to impact, or repairs or modifications performed by another jeweler. We also recommend having your jewelry inspected periodically to ensure settings and prongs remain secure and to identify normal wear before it develops into a larger issue.

Your satisfaction is incredibly important to us. If you have any questions before placing your order or if something isn't quite right once your piece arrives, please don't hesitate to reach out. We're always happy to review your situation and do our best to help you find a solution, even beyond the warranty period.

Ready to start a return? Click below to get started!

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